Mobile Health - Program Manager

Central City Concern • Portland, OR

3d • $79,000 - $111,000 • Onsite

About The Position

The Mobile Health Program Manager will be responsible for the day-to-day supervision, coordination, and efficient operations of the mobile health team. The Mobile Health Program Manager oversees multiple multi-disciplinary teams serving the greater Portland area. The Mobile Health Program Manager serves as a role model and mentor for the mobile health team members to ensure that all roles and responsibilities are carried out as per protocol and in a trauma-informed approach. This position will ensure adequate staffing and effective processes are in place to support effective and efficient client services with improving quality outcomes. Central City Concern is hiring a Program Manager for our Mobile Health Unit!

Requirements

• Bachelor’s Degree in health or social service OR related field of study required.
• Minimum of 4 years of experience in a health care or social service setting to include 2 years of supervisory and/or leadership experience.
• Demonstrated supervisory skills are essential.
• Current CPR certification required prior to start date.
• Perform confidently with computer software.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial-drivers training within 60 days of being an approved driver and continued recertification training.
• Must adhere to agency’s policy of non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.
• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Knowledge, education, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
• Ability to supervise others and effectively lead a team.
• Effective communication skills, ability to communicate verbally and in writing clearly and concisely.
• Possess high tolerance for ambiguity and change.
• Demonstrates personal attentiveness, responsiveness and prompt follow up to all internal and external customers.
• Demonstrates leadership and problem-solving skills to ensure optimum efficiency in work flows.
• Competency in electronic medical systems and other computer software (MS Word, Excel, Outlook, Internet).
• Ability to coach team members in a positive and supportive manner.
• Ability to be highly motivated, make decisions and work in a fast-paced environment.
• Ability to work independently, plan, organize, prioritize, implement and multi-task.
• Ability to attend to detail, be flexible and dependable.
• Ability to maintain confidentiality at all times.
• Must be comfortable working 1:1 with patients/clients that may be struggling medically and mentally, agitated or in distress.
• Strong ability to remain calm and problem solve in crisis situations.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to work in an environment where clients/patients may be abusive or hostile.
• Ability to work with a diverse population in a trauma informed manner.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs several times a day.
• Must be able to travel in the Tri-County Metro area.

Nice To Haves

• Previous healthcare experience and outreach experience strongly preferred.
• Excellent knowledge of electronic medical records and revenue cycle systems preferred.

Responsibilities

• Responsible for the daily operations of the mobile clinic site, including maintaining an onsite presence to support mobile health staff and interact with community partners.
• Ensures consistent workflows are in place and adhered to for efficient clinic operations and the achievement of quality metric expectations.
• Partners with leadership to implement process improvements to address challenges and enhance client service quality. Proactively identifies opportunities for improvement within workflows and logistics. Participates in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans. Provide leadership for quality assurance and quality improvement initiatives and activities.
• Identifies and resolves operational issues with the appropriate level of urgency.
• Collaborates with clinical leadership to foster a positive environment for both clients and staff. Develop program culture and facilitate team building for multi-disciplinary teams.
• Supervises and provides leadership and operational direction to staff working within the multi-disciplinary teams. Administers mobile clinic policies and procedures in a consistent and timely manner. Ensures compliance with regulations and standards. Assists staff in understanding/implementing organizational policies and procedures.
• Works as a member of the multi-disciplinary teams to deliver comprehensive, client centered, and trauma informed integrated services. Promotes high quality health care services for clients.
• Ensures that an exceptional level of customer service is provided at all times for internal and external customers in a respectful, courteous and trauma informed manner. Meets with patients/clients that may have concerns or complaints with services or staff.
• Maintain a care team model with clearly defined roles, in which each team member is working at the top of the staff’s license/credential.
• Develops and maintains effective relationships with other CCC Health Services service lines to assure an optimal client referral experience. Actively participates in the integration of services and identifies new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Collaborate with other CCC Health Services program and care team managers in appropriate internal triage and referral processes.
• Oversee operational compliance with grants and contracts.
• Partner with leadership to monitor budget and revenue and create and implement plans to resolve discrepancies that arise.
• Builds understanding of and appreciation for diversity among clients and supports their connection to culturally responsive and culturally specific services as requested.
• Manages the milieu when needed and role models an effective and caring approach in responding to difficult client situations as they arise.
• Ensures that space, supplies, and staffing are scheduled and maintained appropriately for optimum use of resources for the care of clients. Assures all equipment and vehicles are in optimal and compliant working order.
• Serves as primary interface with IT and Medical Records for computer and telephone functionality, including printing, scanning and faxing equipment. Assures providers and staff are well trained on the use of these devices.
• Leads staff meetings and other workgroups as assigned, including agenda management and preparing presentations.
• Responsible for staff (performance management, including hiring, evaluations, performance review, staff coaching, and corrective actions when necessary. Process and approve timecards, vacation requests, and time-off requests.
• Manage the provision of client support services, including educational materials, preventative health supplies, and miscellaneous donations such as clothing and blankets.
• Participate in collaborative meetings with partner agencies.
• Review and appropriately identify level of follow-up needed with critical incident reports. Facilitate critical incident debriefings.
• Represent Central City Concern and CCC’s Mobile Health program in the greater community.
• Identify and coordinate staff training needs and ensure the team remains committed to a harm reduction and street-based model of care delivery.
• Work cooperatively with internal partners to develop and maintain QI/UM plan and outcome data collection.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Benefits

• Extensive total rewards package
• Competitive compensation
• Medical, dental, vision
• Student loan repayment options
• Retirement savings matching plans
• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!
• Up to 11 recognized Holidays and 2 Personal Holidays
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager