Mental Health Program Manager

ServiceNet•Hadley, MA

3d•$50,079 - $52,139•Onsite

About The Position

ServiceNet is seeking a compassionate person who believes in the power of hope, recovery, and empowerment to join our team as a Program Manager. As a Program Manager, you will play a critical role in guiding both staff and residents through a journey of personal growth and recovery. Your leadership will help create a safe, trauma-informed environment where participants feel supported in their goals, respected in their choices, and empowered to reclaim their independence. Every day, you will witness the transformation that comes from providing the right support at the right time—and that’s where the magic happens.

Requirements

High school diploma or GED required
Experience working in the mental health field.
Valid driver’s license for at least six months and a good driving record.
Excellent communication, computer, and organizational skills.
Physical ability to help residents and keep them safe.

Nice To Haves

Bachelor’s degree
Supervisory/management experience
Training in MAP (Medication Administration Program), PABC, and/or First Aid

Responsibilities

Oversee the day-to-day operations and activities of the group living environment, ensuring that everything runs smoothly and that residents receive the highest level of care.
Supervise and provide consultation to staff, fostering a team that is compassionate, skilled, and confident in their roles.
Work one-on-one with residents to help them achieve personal goals, develop skills, and maintain their community involvement. Your meaningful interactions will empower residents to reach milestones and gain independence.
Collaborate with the clinician to develop person-centered, trauma-informed treatment plans that support each resident’s individual needs and goals.
Oversee financial assessments and money management plans, ensuring that residents receive the support they need to maintain financial stability.
Manage program schedules, lead weekly staff meetings, and ensure all documentation is completed on time and meets program standards.
Consult with clinical staff during crisis situations and take part in the on-call rotation to provide timely support when it's needed most.