Mobile Expert, Virtual Retail
About The Position
This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.
Requirements
- High School Diploma/GED (Required)
- 12 months of customer service and/or sales experience, retail environment (Preferred)
- Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
- 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
- Provide superior customer service, building loyalty and customer satisfaction (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- 12 months of customer service and/or sales experience, retail environment
Responsibilities
- Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
- Enhance product and process knowledge through continuous training on new skills, systems, and resources
- Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
- Utilize digital tools consistently to support customer interactions and onboarding processes
- Other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
