Mobile Expert

T-Mobile•Westminster, CO

1d•Onsite

About The Position

Mobile Experts (ME) are integral to the Retail Team of Experts at T-Mobile, embodying the brand and generating excitement for products and services. They are passionate about the connected world and thrive in a dynamic environment where technology, customer needs, and the retail experience are constantly evolving. Mobile Experts focus on building meaningful connections with customers, excelling at understanding their needs, and providing education, demonstrations, and recommendations for devices and service solutions. They are expected to meet performance targets in sales, customer experience, and quality of sale metrics.

Requirements

High School Diploma/GED
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

30 days T-Mobile Mobile Associate experience
6 months of customer service and/or sales experience, Retail environment

Responsibilities

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service