Mobile Expert, Virtual Retail | Colorado Springs | On-Site Position

T-Mobile • Colorado Springs, CO

1d • Onsite

About The Position

As a Virtual Retail Mobile Expert, you are a wireless sales and communications solutions expert. You don't just make a sale; you make a connection that enhances the lives of your customers. You will assist our customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you! T-Mobile ensures that all employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hour—that’s more than $50,000 per year for our Full-Time Role.

Requirements

• High School Diploma/GED (Required)
• 12 months of customer service and/or sales experience
• Sales skills in new customer acquisition
• Hard-working drive and confidence for success
• Multi-tasking and navigating between Windows systems.
• Troubleshooting and understanding of IoT
• Computer hardware proficiency.
• Superior customer service skills, building loyalty, and customer satisfaction.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Selling and serving to our customers, while providing a premier customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources
• Sales Skills in New Customer Acquisition, Including Results-Oriented Drive and Confidence for Success
• Consistently uses digital tools in interactions and onboarding

Benefits

• Medical, Dental, Vision Benefits & 401K
• Generous vacation Offered
• Full Tuition assistance & More Educational Discounts
• $1,000 TMUS Stock for every employee every year
• Employee Stock Purchase Program
• Diversity, Equity & Inclusion Community Groups
• 75% off your T-Mobile phone plan
• Generous family leave plans
• Up to $3,000/yr. for childcare expenses
• competitive base salary and compensation package
• annual stock grant
• access to free, year-round money coaches
• flexible spending account
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• eligible employees can also receive mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees