Virtual Sales Expert

AT&T•Richardson, TX

2d•Onsite

About The Position

This position is located at 2221 Lakeside Blvd. Richardson, TX 75082 and you would be required to report there for your shifts. Step into the spotlight and launch a new kind of sales experience. As an Online Sales Representative, you’ll play the lead role in real-time on-camera interactions with our customers. From sales pitches to expert product recommendations, you’ll take center stage as you use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience to online shoppers. In this role, you’ll report to an AT&T location where you’ll provide unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in appropriate point of sale systems and handle a variety of sales-related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service. What will it take to succeed? Positivity, professionalism and most of all, ease and comfort with on-camera exchanges. These skills, combined with a competitive mindset to meet and exceed sales goals, will ensure that each customer interaction becomes a successful sales opportunity.

Requirements

1-3 years of retail, customer-facing and/or call center sales experience.
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.

Responsibilities

Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions.
Possess a competitive spirit and desire to meet and exceed sales goals.
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Multi-task in a fast-paced team environment.
Educate and engage customers through product demonstrations over video software.
Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers.
Ensure adherence to channel-specific methods, procedures and clean-desk policies.
Adhere to all appearance standards, which include a dress code.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year).
At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).
Sick leave
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone