Mobile Diesel Service Technician / Mechanic

MHC Kenworth•Saint Joseph, MO

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Mobile Diesel Service Technician / Mechanic to perform heavy-duty truck repair and maintenance at customer locations. The technician develops customer relationships, analyzes customer operations for service opportunities, and works toward labor sales objectives and quotas for assigned accounts in a designated territory. The technician performs routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision. The role coordinates repair orders, task assignments, and scheduling with service management and advisory staff; recommends needed and additional services to customers; maintains customer relations; and documents repair work and time in the MHC business system. The technician also manages service-truck tooling and parts inventory, controls expenses within the approved budget, and regularly calls on current and prospective key accounts to promote services and products. This is a safety-sensitive position involving work with heavy equipment, machinery, or motor vehicles. MHC describes itself as a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. The company states that it seeks to foster an environment where employees can grow personally and professionally.

Requirements

At least three years of heavy-duty truck repair experience.
A/C, Brake, and DOT Annual Inspector certifications.
Be self-motivated and able to work with little supervision.
Commitment to customer satisfaction and quality repairs.
Excellent communication skills and a positive can-do attitude.
Have the tools necessary to perform the position responsibilities.
Class A or B CDL and/or DOT medical card may be required depending on the size of the mobile service vehicle.

Nice To Haves

Engine and Component certifications.

Responsibilities

Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision.
Coordinate customer repair orders and task assignments with the Service Manager and Shop Foremen.
Coordinate scheduling of mobile maintenance business with the Service Advisor.
Advise customers of needed service work and suggest additional labor, parts, and body shop sales when appropriate.
Follow safe work practices, use required safety equipment, seek assistance when needed, and maintain the safety and condition of assigned company vehicles.
Immediately report damage to company or customer equipment or property to a supervisor.
Maintain favorable relations with customers.
Create and close repair orders in the MHC business system and complete paperwork documenting work performed and time spent.
Control business expenses within the approved budget and manage tooling and parts inventory on the service truck.
Oversee operations for assigned customers in the territory and regularly call on current and prospective key accounts.
Promote preventive maintenance, new products, promotions, and existing products and services; provide literature as necessary.
Achieve labor sales objectives and quotas for assigned accounts.
Perform other duties as assigned by the supervisor.