Mobile Diesel Service Technician / Mechanic

MHC Kenworth•Birmingham, AL

6d•Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Mobile Diesel Service Technician / Mechanic to perform heavy-duty mechanical truck repair and maintenance at customer locations. The technician works with general supervision and develops customer relationships in a designated territory to meet labor sales objectives and identify opportunities to increase service sales. The role includes coordinating repair orders and scheduling with service personnel, advising customers about needed and additional service work, and maintaining customer relations. The technician documents repairs and time in the MHC business system, completes required paperwork, manages approved business expenses, and is responsible for the tooling and parts inventory on the service truck. The position also involves regular contact with current and prospective key accounts to promote preventive maintenance, products, services, and promotions. This is designated as a safety-sensitive position. The job involves work on heavy-duty trucks and the safe operation and maintenance of assigned company vehicles and equipment. The position is based at MHC Carrier Transicold-Birmingham, 500 Daniel Payne Drive, Birmingham, Alabama.

Requirements

At least three years of heavy-duty truck repair experience.
A/C, Brake, and DOT Annual Inspector certifications are required.
Self-motivated and able to work with little supervision.
Commitment to customer satisfaction and quality repairs.
Excellent communication skills and a positive can-do attitude.
Possess the tools necessary to perform the position's responsibilities.
Class A or B CDL and/or DOT medical card may be required depending on the size of the mobile service vehicle.

Nice To Haves

Engine and Component certifications are a plus.

Responsibilities

Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components.
Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment, and coordinate scheduling of mobile maintenance work with the Service Advisor.
Advise customers of needed service work and suggest additional labor, parts, and body shop services when appropriate.
Follow safe work practices, use required safety equipment, seek assistance when necessary, and maintain assigned company vehicles; report damage to company or customer property immediately to a supervisor.
Maintain favorable relationships with customers.
Create and close repair orders in the MHC business system and complete paperwork documenting work performed and time spent.
Control business expenses within the approved budget and manage tooling and parts inventory on the service truck.
Oversee assigned customer accounts in the territory and regularly contact current and prospective key accounts.
Promote preventive maintenance, new products, promotions, and existing products and services, providing literature as needed.
Achieve labor sales objectives and quotas for assigned accounts.
Perform other duties as assigned by the supervisor.