Mobile Diesel Technician (Diesel Mechanic)

Dobbs Peterbilt•Jackson, TN

9d•Onsite

About The Position

The Mobile Diesel Technician is responsible for maintaining and repairing commercial trucks and equipment from a fully equipped mobile service truck, including diagnosing and repairing vehicles and equipment serviced by the Company’s facilities. The role requires professional competence in quality of work, product knowledge, and customer service. The technician performs DOT inspections and troubleshooting and repairs vehicle electrical, charging, starting, engine, HVAC, powertrain, and chassis systems. Repairs may include diagnosing and removing injectors, cylinder heads, camshafts, bearings, and transmission or clutch components. The technician uses diagnostic equipment, software, and technical publications to identify root causes and repair solutions; maintains the service truck, tools, and parts inventory; documents complaints, causes, and corrections; and performs preventive maintenance when requested. The role also involves responding to customer requests, developing customer relationships, reporting deferred repairs, and being available after hours and on alternate days. The position requires at least four years of dealer experience as a Diesel/Service Technician, a valid Commercial Driver’s License with a qualified motor vehicle record, and minimum tool requirements. The posting also lists a high school diploma or GED and five years of truck dealership or equivalent experience as desired qualifications. Physical work includes frequent standing, walking, climbing, kneeling, and lifting, with exposure to mechanical parts, electrical hazards, weather, and loud noise.

Requirements

At least 18 years of age.
Four years of dealer experience as a Diesel/Service Technician.
Valid Commercial Driver’s License and a qualified MVR abstract.
Meet the minimum tool requirements; the posting refers to requirements listed below, but does not provide them in the supplied text.
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize a work schedule on a short-term basis (more than one month).
Ability to make decisions with moderate impact on the immediate work unit.
Ability to communicate effectively by phone.
Ability to compute, analyze, and interpret numerical data for reporting purposes.
Ability to meet the stated physical demands, including handling tools and lifting up to 65 pounds occasionally.
Ability to work around the stated environmental conditions, including moving mechanical parts, electrical shock risk, wet or humid conditions, extreme heat, vibration, and loud noise.

Nice To Haves

High school graduate or GED with five years of experience in a truck dealership or equivalent experience.
Ability to work independently with minimal supervision.
Great customer service skills.

Responsibilities

Complete repairs within estimated times based on industry standards.
Grow and maintain the customer base.
Perform DOT inspections, troubleshooting, and repairs on vehicle electrical, charging, starting, engine, HVAC, powertrain, and chassis systems.
Diagnose and remove injectors, cylinder heads, camshafts, main bearings, rod bearings, and transmission or clutch components as part of repairs.
Use diagnostic equipment, software, and technical publications or information to determine the root cause of customer complaints and repair solutions.
Maintain the service truck, supplied tools, and parts inventory to Company expectations.
Provide thorough documentation supporting the complaint, cause, and correction.
Perform preventive maintenance when requested.
Respond promptly to customer requests and foster customer relationships.
Report deferred repairs to customers and service administration.
Be available after hours and on alternate days.
Contribute to a respectful, trust-based work environment; discuss performance and departmental goals with the manager; suggest efficiency improvements; support continuous improvement and company growth; mentor others; and give credit where due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make prudent decisions in the Company’s long-term interest.