Mobile Diesel Mechanic

Ryder•Baltimore, MD

About The Position

Ryder is hiring a Senior Level Mobile Diesel Technician in Baltimore, Maryland, to perform maintenance, diagnostics, and repairs on heavy-duty and medium-duty vehicles. The role combines hands-on mechanical work with customer service and account management, including coordinating schedules, resolving repair issues, discussing estimates, and ensuring customer satisfaction. The technician uses Ryder’s shop-management systems and electronic documentation, follows applicable safety and regulatory requirements, and maintains required service, safety, and environmental records. The position also includes mentoring Mobile Technician II employees and performing other assigned duties. Work spans preventive maintenance and repair of vehicle systems and components, including air conditioning and heating, air and hydraulic brakes, liftgates, electrical and charging systems, clutches, cooling and cranking systems, lighting, axles and driveline, engines and fuel systems, steering, suspension, tires and wheels, and vehicle coupling systems. The posting describes weekly pay, quarterly bonus opportunities, certification bonuses, and a range of benefits and training opportunities.

Requirements

High school diploma or equivalent.
Two or more years of experience with mechanical repairs and diagnostics on heavy-duty and medium-duty equipment.
Have the minimum tools required to perform job duties under Ryder's Maintenance policy 2.02.
Pass a Ryder drug test and meet the stated screening requirements, including a DOT physical, Ryder road test, background check, and motor vehicle check with drug and alcohol verification from previous employers for the last three years.
Be able to drive Ryder vehicles.
Understand and adhere to company policies.
Demonstrate hands-on mechanic, customer service, and account management skills.
Be able to complete repair orders using the company's established systems.
Demonstrate customer service skills and strong relationship-management skills.
Have strong verbal and written communication skills.
Be able to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Be able to work independently and as part of a team.
Be able to prioritize workload and operate flexibly and independently in a fast-paced environment.
Be self-starting and self-sufficient; capable of multitasking; highly organized; and have excellent time-management skills.
Be detail-oriented and have excellent follow-up practices.
Have an entrepreneurial spirit.
Complete required role training and qualifications within the stated timeframes, including SBT220 within 180 days; two OEM online diagnostic-tool software courses within one year; TW220, PM230/PM298, BA220/BA298, BH220/BH298 where appropriate, CF609, and DR208 within 90 days; and AC220/AC298 within 180 days.
Meet qualifications of brake mechanic and inspectors under FMCS 396.25.
Hold a valid noncommercial Class E driver license, a Class A commercial driver license, and/or a state driver license as required.
Pass any additional screening required by the assigned customer, which may include employment and education verification, motor vehicle records checks, road tests, or customer badging or background requirements.

Nice To Haves

Vocational or technical certification in a related field.
Ability to take home an assigned mobile service truck, as applicable, and secure the vehicle and its contents.

Responsibilities

Interact with customers, independently facilitate preventive maintenance and repair issue resolution, and discuss new repair estimates.
Coordinate work schedules as required by customers.
Road-test vehicles to identify causes of complaints, verify repair quality, and support customer satisfaction.
Perform preventive maintenance and vehicle repairs across the vehicle systems and components listed in the posting.
Use key functions of the Shop Management System and available electronic documentation.
Perform work in accordance with federal, state, local, and corporate compliance guidelines, including safety and DOT requirements.
Use internal and external maintenance documents.
Maintain service, safety, and environmental records required by corporate and government requirements.
Meet company maintenance measurements related to inspections and the performance of preventive maintenance, brake, tire, and wheel work, including safety-related maintenance items.
Act as a mentor for Mobile Technician II employees.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
80 hours of paid time off in the first year, starting Day 1.
Yearly merit pay increases.
401(k) company match.
PPE, uniforms, and boot allowance.
Paid training.
Quarterly bonus of up to $500, paid four times per year.
Certification bonus of $100 for each new ASE certification obtained, up to $700.
Top Tech Competition awards of $250–$50,000 per year.
Extra paid day off for U.S. military veterans.
15% company stock discount.
Up to $5,000 in technician tuition repayment.
12 weeks of paid maternity leave, subject to eligibility criteria including work tenure.
Employee discounts on tools, vehicles, travel, technology, and more.
Unlimited referral bonuses of up to $1,500 for each Ryder hire.