Mobile Crisis Case Coordinator

BestCare Treatment Services•Prineville, OR

1d•Onsite

About The Position

The Mobile Crisis Counselor is responsible for responding to crisis calls with the Mobile Crisis Peer, assessing the situation to determine client service needs, eligibility, and appropriateness of services, and making referrals or coordinating with other agencies to obtain services for clients and their families as necessary. In addition, this position provides guidance and direction to the designated Peer team member in alignment with BestCare policies and procedures, all regulations, and best practices.

Requirements

A Bachelor’s degree in a relevant field and three (3) years of paid, full-time SUD experience with at least one year in a successful administrative/supervisory capacity; or Assoc. degree in relevant field + four (4) years of paid, full-time SUD experience with at least 1 year in a successful administrative/supervisory capacity; or HSD (or equivalent) plus five (5) years of paid, full-time SUD experience in the field of substance use disorders and withdrawal management, with at least one year in a successful administrative, supervisory capacity
For individuals recovering from a substance-use disorder, must have maintained continuous abstinence/sobriety for the previous two (2) years.
CADC-II required for SUD programs, QMHA-II for MH programs
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.
Demonstrated competency or ability to attain competency for each of the following within a reasonable period: Knowledge and experience that demonstrates effective program planning and budgeting, fiscal management, supervision/performance assessment/performance management of program staff, data collection/use, reporting, program evaluation, quality assurance, and developing and coordinating community resources; Meet the standards laid out in the Oregon Administrative Rule (415-050) for clinical supervisor: Knowledge and experience demonstrating competence in leadership, wellness, oversight and evaluation of services, staff development, stabilization and care coordination planning, case management and coordination, utilization of community resources, group, family and patient therapy or counseling, documentation and rationale for services to promote intended outcomes and implementation of all provider policies;
Ability to build and lead positive, collaborative, and high-performing teams;
High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
Ability to develop and maintain community resources and relationships;
Ability to network with all resources to provide the best customer service;
Strong interpersonal and customer service skills;
Strong communication skills (oral and written);
Strong organizational skills and attention to detail, accuracy, and follow-through;
Excellent time management skills with a proven ability to meet deadlines;
Critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
Ability to build and maintain positive relationships;
Ability to function well and use good judgment in a high-paced and at times stressful environment;
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
Ability to work effectively and respectfully in a diverse, multi-cultural environment;
Ability to work independently as well as participating as a positive, collaborative team member.

Nice To Haves

Bachelor’s degree in relevant field + 3 years of paid, full-time SUD/MH/BH exper with at least one year in a paid administrative/supervisory capacity
Bilingual in English/Spanish a plus

Responsibilities

Provide mobile crisis response (including after-hours), crisis intervention, and risk assessments for individuals experiencing mental health crises.
Gather information from clients and collateral sources to assess risk of harm to self/others and recommend safety planning and/or higher levels of care.
Use de-escalation techniques and assess scene safety; request law enforcement support when appropriate.
Partner with the Mobile Crisis Peer and provide guidance on completing comprehensive client safety plans.
Coordinate referrals and linkages to mental health treatment, social services, respite, and other community resources.
Consult and communicate with emergency departments, treatment providers, and other community partners to support care coordination.
Maintain professional boundaries; uphold client rights; comply with mandatory reporting requirements.
Document services in the EHR accurately and on time; review/approve crisis documentation completed by the Peer team member.
Complete appropriate client follow-up as required and maintain ongoing communication with other providers.
Work effectively in a fast-paced, changing environment and collaborate as a positive, team-oriented member.