Crisis Coordinator for Mobile Crisis Outreach Team

Kitsap Mental Health Services•Bremerton, WA

4d•Onsite

About The Position

The Crisis Coordinator provides organizational and administrative support for the Mobile Crisis Outreach Team(s) (MCOT), including triage of clinical and operational calls, and providing timely response to community partners and KMHS staff requests. They coordinate communication between the team, external referral sources and community partners, serving as a point of contact with other departments and teams within KMHS. They complete daily and weekly reports for programing and funding requirements.

Requirements

High School Diploma or GED
Minimum 3 years of job-related experience
Expertise in Microsoft suite (competency in producing Excel reports)
Experience using an EHR
Agency Affiliated Counselor Registration within 90 days of hire

Nice To Haves

Familiarity or experience in behavioral health services

Responsibilities

Receive phone calls, take messages and route to the appropriate clinician(s) in an effective and timely manner.
Ensure prompt and courteous responses to all internal and external customers.
Be capable of triaging crisis situations and assign calls appropriately.
Assist members of the MCOT in gathering information on crisis calls, as necessary.
Maintain a familiarity with Medical Records procedures, the Electronic Health Record (EHR) in order to access necessary information in a timely and effective manner.
Maintain a system for tracking location(s), ETA, and to ensure the ability to contact members of the MCOT who are in the field.
Complete, edit, type, and/or distribute forms, internal or external correspondence, reports, etc., as requested.
Ensure that all written or typed communication is prepared in a neat, accurate, and professional manner.
Maintain neat and accurate legal program files, records, and logs on an ongoing basis.
Perform data entry tasks into the EHR in an accurate, timely, and efficient manner in order to ensure data integrity and ease of retrieval on data for the MCOT.
Complete Scanning/Attachment of various external and internal documents to maintain EHR system for the MCOT, as well as other departments, whenever requested.
Maintain complete knowledge of legal documentation and agency forms and procedures and how they should be completed.
Maintain a system for tracking LRA’s in the community, ensuring that clinicians are apprised of potential court appearances, and for tracking other matters that require action on a periodic basis.
Data enter into the EHR all LRA reports as well as scan all LRA documents into the EHR.
Maintain a complete and accurate database of all MCOT forms in the word-processing system; revise and update as necessary.
Assist in the maintenance of up to date Policy and Procedure and Training manuals.
Ensure that updated information and forms are placed in the manuals in a timely manner.
Maintain adequate levels of readily available supplies for MCOT.
Prepare requisition forms as necessary to maintain supplies.
Create and maintain weekly work schedules for MCOT.
Ensure that copies of the schedule are delivered to, MCOT and administration.
Assist MCOT leadership in setting up team meetings, producing agendas, and writing minutes.
Interface with other agency departments to best serve the clients and support the team.
Attend to the neatness and orderliness of the work areas.
Process work orders as necessary to ensure facility and janitorial needs get met.
Process IS work orders as necessary to ensure that all unit computer stations, copiers, telephones, and fax machines are maintained in working order.
Disclose limited client information as necessary to the position as trained.
Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures.
Complete all required training and annual refreshers.
Assist team in keeping HIPAA standards.
In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.