Mobile Community Crisis Intervention Worker

Felton Institute•Vallejo, CA

7d•Onsite

About The Position

The IHART (Integrated Health and Resource Team) is a mobile community resource team in Vallejo, CA, comprised of non-police personnel. It aims to provide timely responses (10-12 minutes) to mental and behavioral health crises, offering welfare checks, screening, and assessments to connect residents with necessary resources. The program utilizes a trauma-informed approach to reduce the involvement of police in mental health-related crises and improve outcomes for individuals in need. IHART collaborates with community partners, including hospitals and Fire/EMS departments, to offer alternative response services to low-level 911 calls, focusing on de-escalation, mitigation, and prevention. Data collection will be used for program evaluation and improvement.

Requirements

High school graduate (or GED), associate and/or bachelors degree preferred.
Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness, or related challenges.
Ability to engage and connect with a diverse, high-need community of adults and young adults.
Desire and ability to work from a strength-based, client-centered model with an emphasis on harm reduction practices.
The ability and willingness to provide non-judgmental encouragement to clients is essential.
Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds.
Basic knowledge and experience working with computers, including word processing and data entry programs.
Written communication skills in English adequate to draft basic progress reports and meet the documentation requirements of the program.
Ability to effectively organize and present information in group settings.
Ability to work effectively both independently and collaboratively.
Evidence of organizational commitment to populations impacted by violence, poverty, racism and/or mental illness.
Experience with individuals or groups impacted by violence, poverty, racism and or mental/illness.
Experience conducting community outreach and engagement activities.

Nice To Haves

Verifiable clean driving record (Community outreach, such as home visit and health screenings appointments may be required) preferred.
Valid California Driver’s License, insurance, and ability to travel as required to perform duties (preferred).

Responsibilities

Conduct Care Coordination and Engagement using established protocols and procedures to ensure clients served are connected to Mental Health Services, e.g., inpatient and outpatient scheduling.
Provide low-threshold case management services for residents with substance use, mental health, and/or other social service needs and other salient challenges.
Maintain documentation of programmatic activities, response calls and assists in tracking data related to program activities.
Maintain inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed.
Provide hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources.
Complete assessments, service plan development, and service linkage (housing navigation, treatment and sobering centers, medical, and other basic needs and support).
Assist residents in implementing their wellness and recovery plans and goals to establish continuity of care via Short-Term, Standard and Extended Follow Ups.
Conduct intake interviews with participants and provide referrals for services to community agencies as appropriate.
Establish positive, supportive relationships with residents, stakeholders, and providers in the community.