Mobile Associate, Bilingual |Russian, Georgian, or Uzbek - Retail Sales

T-Mobile•New York, NY

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create energy and excitement around its products and services. This is a learning role for associates who build sales, service, and technology expertise with their team in preparation for advancement to Mobile Expert. Successful completion of new employee training is required. Associates connect with customers, uncover their needs, demonstrate technology, and recommend device and service solutions in a fast-paced retail environment. The position requires fluency in English and Russian, Georgian, or Uzbek. It requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. The role is not travel-required, DOT-regulated, or safety-sensitive. Hourly base pay is $21.50, plus $5.00 per hour during training. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. T-Mobile describes a Total Rewards package with stock grants, an employee stock purchase plan, 401(k), and access to money coaches. Benefits for eligible full- and part-time employees include medical, dental, and vision insurance; a flexible spending account; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care and childcare support; tuition assistance and college coaching; disability and other voluntary insurance coverage; mobile service and home internet discounts; pet insurance; and commuter and transit programs. The posting also describes career growth opportunities and an equal opportunity and accommodation policy.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Fluency in English and Russian, Georgian, or Uzbek.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
Address customer service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.