Mobile Associate, Bilingual Spanish - Retail Sales

T-Mobile•Atlanta, GA

23h

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create enthusiasm around its products and services. They work in a fast-paced retail environment, build customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role designed to build the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete new employee training. The posting title specifies a bilingual Spanish role, but the description does not provide additional details about language requirements.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred in the posting’s work-experience section.
Passion for customer advocacy and connecting with customers.
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Sell personalized solutions, including accessories and IoT devices, alongside devices and service plans.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.