Mobile Associate, Bilingual Spanish - Retail Sales
About The Position
The Mobile Associate supports retail operations by engaging customers and helping them with their technology and service needs in a fast-paced retail environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions. Associates use digital tools to demonstrate network coverage and service benefits, complete required training, and contribute to customer loyalty and a seamless customer experience through effective communication and service delivery. The position requires Spanish bilingual ability, as indicated in the job title. For the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies with performance and full-time status. The position has an hourly base pay of $19.50, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Required competencies: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Spanish bilingual ability, as stated in the job title.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
