Mobile Associate, Bilingual, |Arabic - Retail Sales

T-Mobile USA • Astoria, NY

5d • Onsite

About The Position

Mobile Associates work as members of T-Mobile’s Retail Team of Experts, bringing the brand to life as ambassadors for its products and services. They build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced retail environment. This is a learning role that prepares associates for progression to Mobile Expert. New associates are required to complete training. The role requires fluency in English and Arabic.

The hourly base pay is $21.50, plus $5.00 per hour in training pay during the first 90 days. After completing training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

T-Mobile describes its culture as supporting employee growth and career development. The company is an Equal Opportunity Employer and provides a contact for applicants who need reasonable accommodation during the application or interview process.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Fluent in English and Arabic.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passion for customer advocacy and connecting with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of technology in the store.
• Sell personalized device and service solutions, including accessories and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage, plans, and services during customer interactions and onboarding.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED