Mobile Associate, Bilingual, |Arabic - Retail Sales

T-Mobile • New York, NY

7d

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They build excitement around products and services and help customers find device and service solutions that fit their needs. This is a learning role in which associates work with their team to build skills and proficiencies in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

The role involves serving and selling to customers, providing demonstrations of technology, using digital tools, and building relationships with colleagues across business and customer service channels. Associates help create a seamless customer experience, resolve issues, identify small business leads, and support team initiatives and an inclusive environment.

The position requires fluency in English and Arabic, a high school diploma or GED, and at least six months of customer service and/or sales experience. Retail experience is preferred. The role pays a $21.50 hourly base rate, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience.
• Fluency in English and Arabic.
• Passionate customer advocacy and the ability to connect authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Successfully complete new employee training.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Use side-by-side selling to recommend personalized device, service, and accessory solutions, including IoT devices.
• Approach customer service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and systems and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to collectively own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED