Mobile Associate, Store-in-Store

T-Mobile•Wichita, KS

12d•Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company inside a warehouse or club kiosk. The role serves customers in a high-traffic retail environment, using digital tools and product knowledge to educate customers, demonstrate offerings, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. Associates are expected to create friendly, engaging customer experiences and help customers stay connected. The position includes training on the store-in-store experience, products, processes, systems, and reference resources, with ongoing skills practice and knowledge sharing. During the first 90 days, associates receive on-the-job training and hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The role is based in a retail kiosk setting and does not require travel.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continuously develop skills through practice and knowledge sharing.
Participate in store operations.
Provide excellent, friendly, and engaging customer service; build rapport, trust, and loyalty while adapting to each customer’s pace.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Identify customer needs and recommend suitable solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the initial training period.
After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.