Mobile Associate - Retail Sales, Bilingual, Spanish
About The Position
The Mobile Associate supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success includes building customer relationships, completing training, and contributing to a seamless customer experience. The position supports customer loyalty and team initiatives through effective communication and service delivery. The hourly base pay is $18.00, plus $5.00 per hour in training pay during on-the-job training within the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and that every employee is eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Passionate customer advocate who desires to connect authentically and have fun doing it.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
