Mobile Associate - Retail Sales, Bilingual, Spanish Preferred

T-Mobile USA•Irving Park, IL

20d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create energy around its products and services. This is a learning role for associates developing the skills and proficiencies needed to advance to Mobile Expert. Associates complete new employee training and learn the in-store experience, systems, processes, and reference resources. Spanish is preferred for this role. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore customer needs; demonstrate technology; and recommend personalized devices, services, and accessories. They use digital tools to explain coverage and T-Mobile plans, resolve customer needs with composure and integrity, and build customer loyalty. They work with colleagues across channels to provide a seamless customer experience, identify and hand off small-business leads, and support team initiatives and an inclusive environment. The role requires 6 months of customer service and/or sales experience, with retail experience preferred, and a high school diploma or GED. The listed hourly base pay is $19.50, plus $5.00 per hour in training pay during the first 90 days. Upon completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for advocating for customers and connecting authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.
Spanish language skills.

Responsibilities

Help customers resume their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and foster an inclusive environment.