Mobile Associate | Bilingual, Spanish- Retail Sales

T-Mobile USA•Arlington, VA

About The Position

The Mobile Associate supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. The role develops proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success involves building customer relationships, completing training, and contributing to a seamless customer experience. The role supports customer loyalty and team initiatives through effective communication and service delivery. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position requires fluency in English and Spanish.

Requirements

High school diploma or GED.
Must be fluent in English and Spanish.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5.00 per hour during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after completing training and promoting to Mobile Expert; actual incentives vary based on performance and full-time status.