Mobile Associate - Retail Sales, Bilingual Spanish

T-Mobile USA•Lansing, IL

4d•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Hablamos tu idioma. We speak your language. Your ability to connect people goes beyond language. At T-Mobile, that's a superpower! We believe phenomenal customer experiences begin with meaningful connections. We celebrate the different backgrounds, experiences, and languages that make our communities unique. Bilingual Mobile Associates help customers explore technology, find solutions, and stay connected to what matters most. To say it clearly, our multi-lingual communicators help us create a welcoming experience for more customers. We recognize the value of bilingual skills and are committed to helping our team members grow through hands-on experience, collaboration, and ongoing support. From helping families find the right plan to explaining new technology in Spanish, every customer interaction is an opportunity to build meaningful connections and make a difference. Your mission? Bring your full self, your bilingual skills, and love of people to work every day.

Requirements

High School Diploma/GED
Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Teamwork Orientation
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

6 months of customer service and/or sales experience, Retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed