Mobile Associate - Retail Sales, Bilingual Spanish

T-Mobile USA•Fontana, CA

4d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create enthusiasm for its products and services. They work in a fast-paced retail environment, building customer relationships and learning to identify customer needs, demonstrate technology, and recommend devices and service solutions. This is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training. The role involves helping customers continue their shopping journey, exploring their needs, demonstrating in-store technology, and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools to explain network coverage and T-Mobile plans and services, complete training on the in-store experience and systems, and continue learning about wireless and technology between customer interactions. They partner with employees across channels to resolve customer issues, hand off small-business leads, and support team initiatives and an inclusive environment. The position requires a high school diploma or GED, at least six months of customer service and/or sales experience, and being at least 18 years old and legally authorized to work in the United States. Retail experience is preferred. Hourly base pay is $18, with an additional $5 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and may become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.
Bilingual Spanish.

Responsibilities

Build proficiency in serving and selling to customers while providing a strong customer experience and building loyalty.
Help customers resume their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.