Mobile Associate - Retail Sales, Bilingual Spanish

T-Mobile USA•Alpharetta, GA

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success is measured through customer relationship building, completion of required training, and contribution to a seamless customer experience. The position supports customer loyalty and team initiatives through effective communication and service delivery. The role includes required on-the-job training during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties and projects may be assigned by business management. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Perform other duties and projects as assigned by business management.