Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Bluffton, SC

About The Position

This role supports retail operations by engaging customers and representing T-Mobile within partner store locations to drive sales and service excellence. The Mobile Associate interacts with customers, identifies their needs, and recommends suitable wireless solutions and services. The position uses digital tools and solution-based selling to improve customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high service standards. The work contributes to customer loyalty and the performance of retail partner locations and the broader organization.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer needs identification, customer service, digital transformation, leadership, mobile telecommunications, product knowledge, relationship building, and sales.

Nice To Haves

30 days of T-Mobile Mobile Associate experience.
Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
Use digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
Build rapport and trust through personalized customer interactions and follow-up activities to enhance loyalty.
Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including an annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Access to commuter and transit programs.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Eligible employees may receive an annual stock grant.