Mobile Associate - Retail Sales, Bilingual | Spanish

T-Mobile USA•Mission Hills, CA

13d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and help customers find device and service solutions. The role involves building customer relationships, learning to identify customer needs, demonstrating technology, and recommending personalized solutions in a fast-paced retail environment. It is a learning role intended to prepare associates for advancement to Mobile Expert. New associates must successfully complete employee training. The position requires bilingual Spanish ability as indicated in the job title.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Ability to speak Spanish, as indicated by the bilingual role title.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Provide a world-class customer experience and build customer loyalty while serving and selling to customers.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.