Mobile Associate- Retail Sales Bilingual Spanish

T-Mobile•Staten Island, NY

About The Position

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a $21.50 hourly base rate, plus $5.00 per hour in training pay. Actual incentives vary based on performance and full-time status. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant. The role requires no travel and is not DOT-regulated or safety-sensitive. T-Mobile describes career growth opportunities and offers an equal employment opportunity workplace, with reasonable accommodations available during the application or interview process.

Requirements

High school diploma or GED.
Required abilities in change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Perform other duties or projects as assigned by business management.