Mobile Associate - Retail Sales, Bilingual

T-Mobile • San Jose, CA

3d

About The Position

The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building proficiency in customer service and sales to provide personalized device and service solutions. It requires consistent use of digital tools to demonstrate network coverage and service benefits. Success is measured by building customer relationships, completing training, and contributing to a seamless customer experience. The role contributes to customer loyalty and team initiatives through effective communication and service delivery.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

The stated hourly base pay is $20.50, plus $5.00 per hour training pay. Travel is not required. The position is not DOT-regulated or safety-sensitive. T-Mobile describes career growth opportunities as a range of possibilities rather than a corporate ladder.

Requirements

• High school diploma or GED.
• Required skills and abilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED