Mobile Associate, Bilingual| Spanish - Retail Sales

T-Mobile • Sterling, VA

3d

About The Position

This role supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The Mobile Associate develops customer service and sales proficiency to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. The role contributes to customer loyalty and a seamless customer experience through relationship-building, training, communication, and service delivery. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties and projects may be assigned by business management.

Requirements

• High school diploma or GED.
• Fluency in English and Spanish.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties or projects as assigned by business management.

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance for eligible employees
• Commuter and transit programs for eligible employees
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives
• Hourly training pay of $5.00 per hour during the first 90 days, while eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED