Mitigation Project Manager Water and Fire Restoration

SERVPRO Team JRF • Salem, MA

5d • Onsite

About The Position

SERVPRO of Manchester is hiring an experienced Mitigation Project Manager to lead water, fire, smoke, and mold mitigation projects from emergency response through dry out, stabilization, documentation, and final billing support. This is a hands-on project management role for someone who has already run mitigation jobs, understands drying standards, can lead crews, and is comfortable working directly with homeowners, property managers, insurance adjusters, and third-party administrators. The best fit for this role will have recent water and/or fire mitigation experience, strong Xactimate skills, and the ability to manage multiple active jobs while delivering a professional customer experience.

Requirements

• 3+ years of recent water mitigation, fire mitigation, or property restoration experience
• Experience running mitigation jobs from start to finish
• Proficiency with Xactimate for mitigation estimating and sketching
• Ability to manage multiple active jobs and keep crews organized
• Working knowledge of drying, demolition, containment, decontamination, and mitigation best practices
• Experience communicating directly with insurance adjusters and/or third-party administrators
• Strong written and verbal communication skills
• Comfort using job management software, email, mobile apps, photos, and spreadsheets
• Valid driver’s license and ability to meet company driving standards
• Ability to participate in an after-hours/on-call rotation as needed

Nice To Haves

• IICRC certifications such as WRT, ASD, FSRT, or AMRT
• Experience with program work and third-party administrators
• Prior role as a Mitigation Project Manager, Mitigation Supervisor, Crew Chief, or Restoration Project Manager
• Experience with commercial mitigation or large-loss projects
• Experience using SERVPRO systems or other restoration job management platforms

Responsibilities

• Respond to water, fire, smoke, and mold losses and take the lead on mitigation projects
• Inspect job sites, determine scope, and create mitigation plans
• Build drying plans, equipment layouts, containment plans, and demolition plans
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems
• Communicate with homeowners, property managers, insurance adjusters, and third-party administrators
• Schedule, coordinate, and lead mitigation crews and vendors
• Monitor job progress, moisture readings, equipment usage, labor, and job profitability
• Maintain complete job documentation, including photos, moisture logs, notes, signatures, and required forms
• Manage estimate updates, supplements, and documentation needed to support billing
• Set clear expectations with customers and deliver a five-star service experience
• Coordinate smooth handoffs to reconstruction when needed

Benefits

• 401(k) with company match
• Company vehicle
• Fuel card
• Company cell phone and tablet
• Paid holidays
• Paid time off / CTO
• Ongoing training, certifications, and career development
• Opportunity to grow with a Top 100 SERVPRO franchise
• Stable, family-owned company with more than 50 years in the New Hampshire market

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed