Water Restoration Manager

Roto-Rooter Services Company•Elkridge, MD

1d•Onsite

About The Position

Roto-Rooter is seeking a Water Restoration Manager to lead their water restoration department at their Baltimore branch, located in Elkridge. The salary range for this position is $90,000-$100,000, depending on experience, with an opportunity for a branch performance-based bonus. The Water Restoration Manager's primary responsibilities include increasing water restoration business volume to targeted goals by developing existing business, cultivating new customers, improving the skills of assigned sales professionals and service technicians, and ensuring the optimum use of staffing and equipment.

Requirements

Sales management experience preferably in the restoration or service industry
Strong customer service focus and able to communicate effectively with customers
Able to work in a fast-paced environment
Fluent using Xactimate software
Valid driver's license.

Responsibilities

Develop New and Existing Business: Train for and manage the water restoration sales force activity, procedures, and performance. Promote commercial and residential services to insurance agents for properties damaged by water. Act as the front line and first responder for the company. Be the point of contact for the customer and insurance agent throughout the project. Along with the Hiring Manager, hire and maintain a team of sales representatives and service technicians.
Technician Skills Development and Supervision: Conduct on the job training for project managers, technicians, and claims specialists in keeping with RRSC guidelines. Work closely with service technicians and commercial sales representatives in the selling and estimating process. Inspect site and present solutions to the customer. Ensure project is completed in established time frame and to the customer’s satisfaction.
Safety and Loss Prevention: Conduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company policies and regulatory agency requirements are being enforced. Monitor employee compliance with safety policies and requirements.
Equipment: Ensure vehicles are being properly used and maintained. Maintain appropriate inventory of needed supplies and control costs. Use Xactimate software to create proposals.