Mitigation Production Manager

Paul Davis Restoration•North Attleboro, MA

2d•Onsite

About The Position

Paul Davis Restoration is seeking an organized, proactive Mitigation Production Manager to oversee daily production operations and help deliver service to customers recovering from property damage. The manager leads Mitigation Coordinators and works closely with Project Managers and field leadership to ensure projects are scheduled, staffed, documented, and progressing toward completion. The role supports employee development, operational efficiency, and profitability. It is office-based, full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. The position includes managing schedules and resources, coordinating equipment and field operations, maintaining accurate project documentation and job costs, preparing production forecasts, and communicating important project and customer needs to division leadership. The manager also identifies opportunities to improve workflows, resource utilization, and customer service. Paul Davis Restoration has operated since 1966 in property damage mitigation, reconstruction, and remodeling. Its franchise network includes more than 370 offices serving residential, institutional, and commercial customers across the United States and Canada. The company describes its vision as providing extraordinary care while serving people in their time of need, and its mission as providing opportunities for great people to deliver best-in-class results.

Requirements

Experience in mitigation, property restoration, or a related production management environment.
Previous experience managing employees, coordinating schedules, and overseeing multiple active projects.
Understanding of mitigation workflows, project documentation, resource planning, job costs, and budgeting.
Strong leadership and coaching skills, with the ability to set expectations and ensure follow-through.
Excellent organizational, communication, and problem-solving skills.
Ability to adapt to changing priorities and make sound decisions in a fast-paced environment.
Proficiency with scheduling tools, spreadsheets, and project management systems.

Nice To Haves

Relevant Institute of Inspection, Cleaning and Restoration Certification (IICRC) credentials.

Responsibilities

Lead and develop Mitigation Coordinators through clear expectations, coaching, and accountability.
Run production meetings to review schedules, project progress, documentation, forecasts, and outstanding action items.
Oversee scheduling and resource planning, balancing staffing availability, project priorities, and emergency response needs.
Partner with Project Managers to resolve production challenges, address delays, and keep jobs moving.
Ensure technician time is accurately allocated to jobs and review PTO requests based on staffing needs.
Coordinate equipment availability, tracking, and utilization with the Field Supervisor.
Maintain clear, consistent communication between office and field teams.
Ensure job files include complete diaries, current production sheets, and accurate, timely cost information.
Ensure invoices are submitted promptly to Job Cost Accountants.
Prepare production forecasts, monitor performance against budgets, and coordinate adjustments to support operational goals.
Keep division leadership informed of large losses, commercial opportunities, and priority customer needs.
Identify opportunities to improve scheduling, workflows, resource utilization, and customer service.