Mitigation Production Manager

Paul Davis Restoration of Worcester County, MA•Sandwich, MA

4h•$90,000 - $100,000•Onsite

About The Position

Paul Davis Restoration is seeking an organized, proactive Mitigation Production Manager to oversee daily production operations and help the team deliver exceptional service to customers recovering from property damage. The role leads Mitigation Coordinators and works closely with Project Managers and field leadership to keep projects properly scheduled, staffed, documented, and progressing toward completion. The position calls for a strong communicator who can develop employees, manage competing priorities, and support efficient, profitable operations. This is a full-time, office-based role with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

Experience in mitigation, property restoration, or a related production management environment.
Previous experience managing employees, coordinating schedules, and overseeing multiple active projects.
Understanding of mitigation workflows, project documentation, resource planning, job costs, and budgeting.
Strong leadership and coaching skills, with the ability to set expectations and ensure follow-through.
Excellent organizational, communication, and problem-solving skills.
Ability to adapt to changing priorities and make sound decisions in a fast-paced environment.
Proficiency with scheduling tools, spreadsheets, and project management systems.

Nice To Haves

Relevant Institute of Inspection, Cleaning and Restoration Certification (IICRC) credentials preferred.

Responsibilities

Lead and develop Mitigation Coordinators through clear expectations, coaching, and accountability.
Run production meetings to review schedules, project progress, documentation, forecasts, and outstanding action items.
Oversee scheduling and resource planning, balancing staffing availability, project priorities, and emergency response needs.
Partner with Project Managers to resolve production challenges, address delays, and keep jobs moving.
Ensure technician time is accurately allocated to jobs and review PTO requests based on staffing needs.
Coordinate equipment availability, tracking, and utilization with the Field Supervisor.
Maintain clear, consistent communication between office and field teams.
Ensure job files include complete diaries, current production sheets, and accurate, timely cost information.
Ensure invoices are submitted promptly to Job Cost Accountants.
Prepare production forecasts, monitor performance against budgets, and coordinate adjustments to support operational goals.
Keep division leadership informed of large losses, commercial opportunities, and priority customer needs.
Identify opportunities to improve scheduling, workflows, resource utilization, and customer service.