Mitigation Operations Manager

SERVPRO of Woodcrest/El Cerrito/Lake Mathews•Riverside, CA

107d•$90,000 - $115,000

About The Position

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!” As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!"

Requirements

High School Graduate or GED Equivalent
Valid Driver’s License
2+ years of management experience
Must be knowledgeable in relevant computer applications

Nice To Haves

At least one year of restoration industry experience preferred
IICRC certifications preferred
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated

Responsibilities

Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability
Maintain consistent communication with management, staff, and vendors to ensure smooth operations
Develop and implement quality assurance protocols to deliver an exceptional customer experience
Recruit, train, and develop team members to build a strong, high-performing workforce
Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership
Oversee maintenance of facilities, vehicles, equipment, and inventory
Track, analyze, and report key performance metrics to improve operational efficiency
Identify opportunities to enhance processes, productivity, and organizational capacity
Continuously develop leadership, management, and restoration expertise