Mitigation Manager

Paul Davis Restoration of SE NJ Shore•Hamilton Township, NJ

4d•$65,000 - $75,000•Hybrid

About The Position

Paul Davis Restoration is a small, veteran-owned, and growing restoration company seeking an experienced restoration professional ready to advance into management. This role is initially a working manager position where you will inspect losses, develop scopes, direct crews, manage projects, and assist the team as needed. As the department expands, the focus will shift towards leading the operation by developing people and systems. The ideal candidate is someone who has proven they can manage restoration work and is ready for the opportunity to lead the operation, with potential for significant leadership growth as the company expands.

Requirements

3+ years of restoration/mitigation experience preferred
Experience leading technicians or crews
Strong knowledge of water mitigation and structural drying
Experience with fire and mold remediation preferred
IICRC WRT certification preferred
ASD or additional IICRC certifications are a plus
Strong communication and customer-service skills
Ability to manage multiple jobs and priorities
Comfortable making decisions and holding people accountable
Valid driver’s license and acceptable driving record
Leadership potential, good judgment, accountability, and the desire to build a team

Nice To Haves

Experience with fire and mold remediation
ASD or additional IICRC certifications

Responsibilities

Respond to and inspect water, fire, mold, and other mitigation losses
Develop mitigation scopes and clear game plans for field crews
Assign and direct technicians based on job requirements and workload
Lead and work alongside crews when production demands it
Manage multiple active projects from initial response through completion
Monitor drying projects and make adjustments based on conditions and documentation
Ensure jobs are completed safely, efficiently, and to company and IICRC standards
Train, coach, and develop technicians into stronger technicians and future crew leads
Hold team members accountable for quality, productivity, safety, documentation, and professionalism
Ensure photos, moisture readings, daily notes, equipment usage, and job documentation are complete and accurate
Monitor labor, equipment, materials, and overall job performance
Identify job issues early and take ownership of resolving them
Communicate clearly with homeowners, property managers, adjusters, and other stakeholders throughout the restoration process
Explain the mitigation plan, expected timeline, and next steps in a way customers can understand
Set realistic expectations and proactively communicate changes or delays
Handle customer concerns and difficult conversations professionally
Ensure jobsites are clean, organized, and treated with respect
Help create an excellent customer experience during what is often a stressful event
Assist with hiring, onboarding, and evaluating mitigation team members
Participate in emergency and after-hours response as needed