Mitigation Manager

Paul Davis Restoration • Mays Landing, NJ

3d • Onsite

About The Position

Paul Davis Restoration is a small, veteran owned, and growing restoration company looking for an experienced restoration professional ready to take the next step into management. This is an opportunity for a strong Senior Technician, Crew Chief, Lead Technician, Mitigation Supervisor, or Assistant Manager who knows how to run mitigation jobs and crews and is ready to take ownership of a department. This is initially a working manager role. You will inspect losses, develop scopes, direct crews, manage projects, and work alongside the team when needed. As the department grows, the goal is for you to develop the people and systems underneath you so your role increasingly shifts from doing the work to leading the operation. We are building this operation, not maintaining a finished one. Initially, the Mitigation Manager will spend significant time working alongside the team. As we add technicians, crew leads, vehicles, and volume, the role will increasingly shift toward managing the department. The progression is simple: Run the work → Lead the crews → Develop crew leaders → Manage the department. The person who succeeds in this position will have the opportunity to build the mitigation operation underneath them and take on increasingly significant leadership responsibility as the company grows.

Requirements

• 3+ years of restoration/mitigation experience preferred
• Experience leading technicians or crews
• Strong knowledge of water mitigation and structural drying
• Experience with fire and mold remediation preferred
• IICRC WRT certification preferred
• ASD or additional IICRC certifications are a plus
• Strong communication and customer-service skills
• Ability to manage multiple jobs and priorities
• Comfortable making decisions and holding people accountable
• Valid driver’s license and acceptable driving record
• Leadership potential, good judgment, accountability, and the desire to build a team.

Nice To Haves

• Other technicians already look to you for direction
• You can walk into a loss and develop a sound mitigation plan
• You are comfortable leading a crew and holding people accountable
• You can manage multiple jobs instead of focusing only on the job in front of you
• You enjoy teaching and developing less-experienced technicians
• You communicate well with customers and can handle difficult situations professionally
• You take ownership when something goes wrong instead of waiting for someone else to solve it
• You want the opportunity to help build a team and eventually lead a department

Responsibilities

• Respond to and inspect water, fire, mold, and other mitigation losses
• Develop mitigation scopes and clear game plans for field crews
• Assign and direct technicians based on job requirements and workload
• Lead and work alongside crews when production demands it
• Manage multiple active projects from initial response through completion
• Monitor drying projects and make adjustments based on conditions and documentation
• Ensure jobs are completed safely, efficiently, and to company and IICRC standards
• Train, coach, and develop technicians into stronger technicians and future crew leads
• Hold team members accountable for quality, productivity, safety, documentation, and professionalism
• Ensure photos, moisture readings, daily notes, equipment usage, and job documentation are complete and accurate
• Monitor labor, equipment, materials, and overall job performance
• Identify job issues early and take ownership of resolving them
• Communicate clearly with homeowners, property managers, adjusters, and other stakeholders throughout the restoration process
• Explain the mitigation plan, expected timeline, and next steps in a way customers can understand
• Set realistic expectations and proactively communicate changes or delays
• Handle customer concerns and difficult conversations professionally
• Ensure jobsites are clean, organized, and treated with respect
• Help create an excellent customer experience during what is often a stressful event
• Assist with hiring, onboarding, and evaluating mitigation team members
• Participate in emergency and after-hours response as needed

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Company vehicle/vehicle access as appropriate
• Training and continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed