Mitigation Operations Manager

Servpro•Riverside, CA

2d•$90,000 - $115,000

About The Position

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!” As the Restoration Operations Manager , you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!" Why Join Us At SERVPRO of Woodcrest/El Cerrito/Lake Mathews, we invest in our people and provide opportunities for long-term success: Competitive compensation Superior benefits Career progression Professional development And more! Key Responsibilities Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability Maintain consistent communication with management, staff, and vendors to ensure smooth operations Develop and implement quality assurance protocols to deliver an exceptional customer experience Recruit, train, and develop team members to build a strong, high-performing workforce Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership Oversee maintenance of facilities, vehicles, equipment, and inventory Track, analyze, and report key performance metrics to improve operational efficiency Identify opportunities to enhance processes, productivity, and organizational capacity Continuously develop leadership, management, and restoration expertise Position Requirements High School Graduate or GED Equivalent Valid Driver’s License 2+ years of management experience At least one year of restoration industry experience preferred IICRC certifications preferred Experience in building a strong team with tangible leadership skills Strong process and results driven attitude Ability to multitask and to remain detail orientated Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Ability to successfully complete a background check subject to applicable law Additional Information Each SERVPRO® franchise is independently owned and operated. All employees are hired and employed by the individual franchise and not by SERVPRO Industries, LLC. Compensation: $90,000.00 - $115,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

High School Graduate or GED Equivalent
Valid Driver’s License
2+ years of management experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

At least one year of restoration industry experience preferred
IICRC certifications preferred
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude

Responsibilities

Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability
Maintain consistent communication with management, staff, and vendors to ensure smooth operations
Develop and implement quality assurance protocols to deliver an exceptional customer experience
Recruit, train, and develop team members to build a strong, high-performing workforce
Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership
Oversee maintenance of facilities, vehicles, equipment, and inventory
Track, analyze, and report key performance metrics to improve operational efficiency
Identify opportunities to enhance processes, productivity, and organizational capacity
Continuously develop leadership, management, and restoration expertise