Mitigation Manager

Paul Davis Restoration•Fletcher, NC

About The Position

Paul Davis is seeking a Mitigation Manager to lead a team of individuals serving the community by responding to properties that have experienced disasters such as floods and fires. This role involves directing mitigation crews, ensuring projects are completed on budget with exceptional customer experiences, and coordinating teams effectively to ensure profitable job performance. The company offers industry training, opportunities for certifications, and a focus on living their Vision, Mission, and Values.

Requirements

Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Fluent in English
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Desire to continually learn new things

Nice To Haves

Experience and certifications

Responsibilities

Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!
Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
Be accessible by phone and participate, as necessary, in the on-call schedule.