Mitigation Project Manager

RDM Holding Company•Fort Wayne, IN

2d•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 10 out of over 2000 teams nationwide. With numerous territories across Michigan, Indiana, Illinois, and Florida, we are a family-owned and operated business that prioritizes training and internal growth for our team members. We are seeking a Mitigation Project Manager who is passionate about helping people through difficult situations and making a positive impact by restoring fire and water damage to its pre-loss condition. The ideal candidate is comfortable working in challenging environments, enjoys interacting with new people, possesses excellent communication and multi-tasking skills, and is a self-motivated, dependable individual who consistently exceeds expectations.

Requirements

Ability to manage several projects at once.
Excellent leadership and communication skills.
Knowledgeable at estimating, job costing, and quality control.
Working knowledge of Microsoft Outlook®, Excel®, and Word®.
A valid driver's license with a reasonable driving record.
Ability to pass a criminal background check & drug screen.
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
Ability to repetitively push/pull/lift/carry objects.
Ability to work with/around cleaning agents.

Nice To Haves

2 years’ experience in the Fire and Water Restoration industry.
IICRC certifications – WRT and ASD.
Proficient with Xactimate® estimating software.

Responsibilities

Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
Negotiate with customers and/or clients for approval of restoration activities.
Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects.
Review job site documentation to support the services provided and ensure proper client requirements and billing process.
Maintain all communications with customers, teammates, vendors, and insurance representatives.
Manage production expenses including labor, equipment, vehicles, and other assets.
Manage the customer and client experience and overall satisfaction.
Provide priority response to potential customers, as needed.
Actively engage in recruiting, hiring, and training restoration teammates.