Mitigation Production Manager

Rainbow Restoration of Norfolk•Norfolk, VA

5d•$60,000 - $65,000•Hybrid

About The Position

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs, and downtime following property damage.

Requirements

High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews.
Advanced knowledge of building construction, remodeling, or restoration.
Understands the relationship between direct labor and profitability.
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting.
Ability to review completed job costing, assess performance, and identify areas for improvement.
Proficient technical skills, experience, and certification in the areas of service the company provides.
Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

Nice To Haves

Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management a plus.
Experience with Xactimate software is a plus.
IICRC certifications recommended.

Responsibilities

Meet or exceed established targets for responding to and completing estimates on losses
Maintain strategic relationships with vendors and subcontractors
Meet or exceed profitability targets on managed projects
Plan and execute projects to completion
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
Manage the tracking of equipment used on company jobs
Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
Coordinate estimates from subcontractors
Knowledge of writing job estimates with Xactimate
Manage the ordering of materials required for projects and coordinate delivery to job site
Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
Perform property inspections and complete reports
Manage the maintenance of project files
Attend and assist in conducting company meetings