Mission Support Mentor - Women's Program
About The Position
Founded in 1888, Union Gospel Mission of Tarrant County (UGM-TC) is a Christian organization dedicated to helping homeless women, men, and families by providing love, hope, respect, and a new beginning. UGM-TC is funded by community generosity and offers a residency program to help individuals transition out of homelessness and develop life skills to become independent. This position specifically works in a building for WOMEN and is a Part-Time/Flex/Floater role. The individual may be called upon on short notice to work any of three shifts to cover staff absences, typically working up to approximately 24 hours per week, requiring significant schedule flexibility. The Mission Support Mentor's primary responsibility is to support guest operations for UGM-TC's Overnight Shelter, Emergency Stabilization, and programs serving unaccompanied women and families. This role is ideal for individuals with customer service experience who want to make a difference, particularly those with prior experience in hospitality or retail as a front desk or customer service leader, as it involves checking people in, using computer applications, serving guests, and problem-solving.
Requirements
- High school diploma or equivalent required.
- Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
- Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
- Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
- Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.
- Experience in a customer service environment.
- Experience working with various computer applications.
- Ability to serve and problem solve for guests.
Nice To Haves
- Some college preferred.
- Previous experience working in hospitality or retail as a front desk or customer service leader.
Responsibilities
- Provide check-in service and meet the needs of residents and guests.
- Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
- Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
- Build safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach, exercising appropriate boundaries.
- Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
- Work in close collaboration with Security Patrol to effectively respond to emergency situations and provide timely crisis intervention.
- Manage the phone system, demonstrating proper phone etiquette and protocols, and serving as a resource of knowledge for guests.
- Ensure cleanliness, order, and organization of the front desk area and lobby, and replenish front desk forms and documents.
- Monitor for strict adherence to facility safety and security & Policy and Procedure, governing authorized access of UGM-TC’s premises, and take appropriate actions for violations, including lockouts, system flags, and safe and respectful escort off premises.
- Continuously monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings.
- Monitor for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building, and conduct drug and alcohol screenings in accordance with Policy and Procedure.
- Scan program participants and guests in and out of the residential program, and for meals and other on-campus services.
- Complete daily shift reports and review Communication Logs, and verbally brief incoming persons of incidents that occurred before the end of your shift.
- Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
- Actively participate in Multidisciplinary Team (MDT) meetings as assigned.
- Submit maintenance requests immediately as maintenance problems are observed or reported.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
