Mission Manager

LMI•New York, NY

About The Position

The Mission Manager is the primary owner of pilot implementations, working directly with customers to deploy, adapt, and validate LMI solutions in operational environments. The role combines solution engineering, customer engagement, and program execution, leading deployments, troubleshooting challenges, and ensuring solutions deliver measurable value in the field. It requires ownership, adaptability, and problem-solving as pilots evolve in response to real-world constraints and stakeholder needs. The Mission Manager owns pilot execution and translates pilot outcomes into pathways for enterprise-scale implementation. The role captures and synthesizes customer feedback, usage patterns, and operational insights to inform solution improvements, strengthen adoption, and support expansion decisions. It is both operational and strategic, driving immediate results while shaping how solutions scale for future customers. At LMI, the role supports the development and adoption of RFID, GPS tagging, and sensor-mesh solutions for mission-critical Department of Defense operations. This position supports clients in the Western PA/NJ/NY area. Job locations listed are New York, NY, and remote.

Requirements

Bachelor’s degree in Engineering, Management, or a related field.
5–8 years of experience in operations, program delivery, solutions engineering, consulting, or related fields within DoD or similarly complex environments.
Experience working directly with customers or end users, building trust, communicating across stakeholder levels, and driving alignment.
Ability to translate operational challenges into actionable solutions, bridging user needs and technical implementation.
Experience coordinating across cross-functional teams, including product, engineering, and/or design, to deliver outcomes in complex environments.
Strong problem-solving, decision-making, and communication skills, including the ability to synthesize complex information, make informed tradeoffs under pressure, and maintain forward momentum.
Willingness to travel up to 30–40% and work on-site in operational environments.
U.S. citizenship and ability to obtain and maintain a Secret-level security clearance.

Nice To Haves

Experience in DoD logistics, supply chain, maintenance, or operational workflows.
Prior experience in forward-deployed, field-based, or customer-embedded roles.
Familiarity with RFID, IoT, asset tracking, or sensor-based systems.
Experience supporting or delivering pilot programs, prototypes, or early-stage technology deployments.
Background in military service, federal consulting, or defense technology environments.

Responsibilities

Serve as the primary interface with DoD stakeholders, leading on-site engagements, pilots, and deployments across operational environments such as warehouses, arms rooms, maintenance facilities, and shipyards.
Own pilot execution end-to-end, keeping activities aligned with mission objectives and focused on measurable outcomes.
Engage with end users and leadership to identify operational challenges, workflow constraints, and mission needs, translating field insights into actionable requirements.
Collaborate with product and engineering teams to shape and iterate solutions based on operational feedback, including supporting rapid adjustments during pilots.
Work with engineers and solution specialists to deploy, configure, and validate systems in real-world environments.
Troubleshoot issues and refine implementations to ensure reliable performance under operational conditions.
Drive user adoption through hands-on engagement, training support, and ongoing interaction with end users.
Capture and synthesize feedback, usage data, and performance insights to evaluate pilot success and inform improvements.
Translate pilot outcomes into validated use cases, service patterns, and recommendations that support broader deployment and enterprise-scale implementation.
Maintain visibility into progress, risks, and dependencies through structured planning, documentation, and communication.