Mission Manager

LMI•New York, NY

1d•$93,000 - $150,000•Remote

About The Position

The Mission Manager owns pilot implementations and works directly with customers to deploy, adapt, and validate LMI solutions in operational environments. The role sits at the intersection of solution engineering, customer engagement, and program execution, leading deployments, troubleshooting challenges, and ensuring solutions deliver measurable value in the field. It requires ownership, adaptability, and problem-solving as pilots evolve with changing requirements, real-world constraints, and stakeholder needs. The Mission Manager is responsible for successful pilot execution and for translating pilot outcomes into paths toward enterprise-scale implementation. This includes synthesizing customer feedback, usage patterns, and operational insights to inform solution improvements, strengthen adoption, and support expansion decisions. The role supports LMI’s RFID, GPS tagging, and sensor-mesh solutions for mission-critical Department of Defense operations, with clients in the Western Pennsylvania, New Jersey, and New York area.

Requirements

Bachelor’s degree in Engineering, Management, or a related field.
5–8 years of experience in operations, program delivery, solutions engineering, consulting, or related fields within DoD or similarly complex environments.
Experience working directly with customers or end users, building trust, communicating across stakeholder levels, and driving alignment.
Ability to translate operational challenges into actionable solutions, bridging user needs and technical implementation.
Experience coordinating cross-functional teams, including product, engineering, and/or design, to deliver outcomes in complex environments.
Strong problem-solving, decision-making, and communication skills, including the ability to synthesize complex information, make informed tradeoffs under pressure, and maintain forward momentum.
Willingness to travel up to 30–40% and work on-site in operational environments.
U.S. citizenship and ability to obtain and maintain a Secret-level security clearance.

Nice To Haves

Experience in DoD logistics, supply chain, maintenance, or operational workflows.
Prior experience in forward-deployed, field-based, or customer-embedded roles.
Familiarity with RFID, IoT, asset tracking, or sensor-based systems.
Experience supporting or delivering pilot programs, prototypes, or early-stage technology deployments.
Background in military service, federal consulting, or defense technology environments.

Responsibilities

Serve as the primary interface with DoD stakeholders, leading on-site engagements, pilots, and deployments in operational environments such as warehouses, arms rooms, maintenance facilities, and shipyards.
Own pilot execution end-to-end, keeping activities aligned with mission objectives and ensuring measurable outcomes.
Engage end users and leadership to identify operational challenges, workflow constraints, and mission needs, translating field insights into actionable requirements.
Collaborate with product and engineering teams to shape and iterate solutions using live operational feedback, including rapid adjustments during pilots.
Work with engineers and solution specialists to deploy, configure, and validate systems in real-world environments.
Ensure solutions perform reliably under operational conditions by troubleshooting issues and refining implementations.
Drive user adoption through hands-on engagement, training support, and ongoing interaction with end users.
Capture and synthesize feedback, usage data, and performance insights to evaluate pilot success and inform improvements.
Translate pilot outcomes into validated use cases, service patterns, and recommendations for broader deployment and enterprise-scale implementation.
Maintain visibility into progress, risks, and dependencies through structured planning, documentation, and communication.