Mission IT Trainer

CACI•Santa Ana, CA

About The Position

The Mission IT Trainer prepares Mission IT Operators and Technicians to support high-priority operational systems. The role leads Mission IT training, maintains current certifications and training documentation, and guides technicians in troubleshooting, system administration, incident management, and security practices. The trainer provides hands-on instruction on current mission systems and processes, supports new mission support projects, and helps maintain technical infrastructure at an optimal level to meet customer mission needs. The position may also support the Mission IT team during high-volume call periods or staffing shortages, interface with government and partner-country leadership and technical personnel, and assist with after-action activities by collecting information about the environment at the time of a failure. The position is contingent on funding and may not be filled immediately.

Requirements

Active TS/SCI with Polygraph clearance.
Current DODI 8570.01-M IAT Level II Certification and Security+ Certification.
Associate degree in a related technical discipline and relevant experience supporting enterprise operations, or 3–5 years of related experience in lieu of the education requirement.
Excellent communication skills to ensure effective and accurate information exchange across a multi-location enterprise, with customer visibility into crew-based actions and response.

Nice To Haves

System administration experience with UNIX, Linux, and Windows platforms.
Experience with virtualization technologies and software such as VMware.
Knowledge and understanding of Enterprise Management Systems, including HP OpenView and CA-based Concord.

Responsibilities

Train technicians to resolve IT mission application issues using systems analysis techniques and procedures.
Verify technicians can analyze, troubleshoot, and resolve IT infrastructure issues involving user systems, servers, storage, and network connectivity.
Verify system administration for assigned infrastructure and ensure security is established and maintained as it relates to users.
Support new mission support projects.
Maintain training documentation for assigned mission support.
Train technicians to effectively manage and prioritize incidents.
Support the Mission IT team during high-volume call times and staffing shortages as needed.
Train new and existing Mission IT Technicians on current mission systems and processes.
Ensure certifications and accounts are up to date.
Ensure technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
Maintain privileged user-level access across numerous high-priority systems.
Interface with government and partner-country senior leadership, system operators, and engineers at the site and across the enterprise.
Support after-action activities by collecting data describing the environment at the time of a failure.