Mission Critical Service Specialist III

Carrier•Kennesaw, GA

5d•$53,000 - $106,000

About The Position

Automated Logic, a Carrier Company, is seeking a field-focused specialist to deliver durable solutions and apply sound technical judgment to complex building-system challenges. The role involves taking ownership of projects, troubleshooting and optimizing systems, and supporting customers across dynamic operations, including travel as needed. The specialist is accountable for system performance and provides technical support across HVAC, building automation, lighting, refrigeration, and central plant systems. The position also supports critical facilities and data center customers through a rotating on-call schedule.

Requirements

At least 5 years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination, and dispatching with a high school diploma or GED; or at least 3 years of this experience with an associate degree.
At least 3 years of experience with HVAC systems, building controls, BAS platforms, and central plant fundamentals, including relationships among chillers, pumps, cooling towers, and building loads.
At least 3 years of experience remotely or onsite troubleshooting technical issues, analyzing system operation, and coordinating resolution with customers and field personnel.
At least 1 year of experience with Microsoft 365 applications.
Ability to participate in an on-call rotation after completing onboarding.
Valid, current driver's license and ability to be insured by the company's insurance carrier.
Ability to lift up to 50 pounds and perform physical tasks such as squatting and climbing for extended periods.
Ability to work more than 8 feet above grade and proficiency using ladders and motorized lift equipment.

Nice To Haves

Strong communication, organizational, customer relationship, and problem-solving skills.
Commitment to exceptional customer service and innovative building automation solutions.
Ability to work independently and effectively within a team.
Experience supporting commercial, industrial, healthcare, pharmaceutical, mission-critical, or data center environments.
Knowledge of HVAC control devices, field instrumentation, BAS components, and BACnet, Modbus, LonWorks, and IP-based networks.
Experience with chiller plant optimization, energy management, system commissioning, and performance analysis.
Strong networking, computer, troubleshooting, programming, scripting, and remote support skills.
Experience supporting after-hours operations, incident response, and service restoration.
Ability to manage multiple customer priorities while maintaining responsiveness and service quality.

Responsibilities

Serve as a primary customer contact, managing communications, work schedules, and customer relationships.
Manage server maintenance activities and planned downtime in accordance with customer requirements.
Complete and maintain work orders, call logs, commissioning records, customer updates, and other required documentation.
Review and interpret wiring diagrams, as-builts, drawings, control sequences, and other technical documentation.
Provide technical support through phone, email, ticketing systems, and special projects.
Analyze building-system performance, energy consumption, alarms, trends, and operational data to identify optimization opportunities and resolve issues.
Support HVAC, building automation, lighting, refrigeration, and central plant systems through commissioning, startup, re-commissioning, troubleshooting, and operational support.
Coordinate with field operations, technicians, and customers to resolve technical and operational issues.
Support multiple customers while following customer-specific procedures, workflows, and service requirements.
Use communication, problem-solving, and customer service skills to resolve issues promptly and achieve first-call resolution where possible.
Develop, maintain, and document processes and procedures to support operational excellence.
Train, mentor, coach, and share knowledge with team members.
Participate in rotating on-call schedules, including support for critical facilities and data center customers; respond to alarms, outages, escalations, and operational events while ensuring appropriate communication, documentation, and escalation.