Director of Mission Critical Service

Southland Industries • Carrollton, TX

2d

About The Position

Plans, organizes, budgets, and develops Service Sales and Operations for the division to achieve overall strategic and financial goals. Partners with division leadership to develop and implement strategic business plans, including sales strategies, and builds and leads a team by communicating short- and long-term plans and defining accountabilities. Monitors operating performance, customer satisfaction, safety programs, workforce planning, and improvement initiatives. The role also builds relationships with key internal and external stakeholders and identifies trends, risks, best practices, and approaches to improve productivity and profitability.

Requirements

• Bachelor’s degree in a relevant field, or equivalent education, training, and experience.
• Ten years of relevant service and sales experience, including people management.
• Demonstrated ability to develop and drive strategic initiatives.
• Ability to create a results-driven, team-oriented environment and produce results through others in a fast-paced business environment.
• Ability to develop executive-level business relationships across the organization and externally with key customers and vendors.
• Strong understanding of industry standards, business operations, and regulatory requirements.
• Strong business acumen and understanding of risk assessment, margin determination, cash flow, and other financial analyses.
• Excellent verbal and written communication skills, including the ability to present information clearly and concisely to internal and external audiences.
• Solid Microsoft Office skills, including Word, Excel, and PowerPoint.

Responsibilities

• Partner with division leadership to develop and implement strategic business plans, including sales strategies.
• Build and lead a team by developing and communicating short-term and long-term business plans and defining accountabilities.
• Review performance against operating plans and standards.
• Develop and implement business metrics to assess gross margin improvement, key market growth, performance efficiencies and inefficiencies, and cash flow.
• Build relationships with internal and external stakeholders, including local businesses and institutions, preferred subcontractors, and industry organizations.
• Identify trends, risks, best practices, and new approaches to improve productivity and profitability.
• Monitor customer satisfaction and address escalated and recurring issues.
• Identify opportunities for improvement and implement initiatives as appropriate.
• Partner with Safety to implement new and ongoing programs, including compliance with site-specific safety requirements.
• Manage workforce planning, including staff recruitment, training, and development.

Benefits

• 401(k) plan with 50% company match, no cap, and immediate 100% vesting
• Medical, dental, and vision insurance, 100% paid for the employee
• Annual performance-based bonus program based on achievement and company profitability
• Term life, AD&D, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans for health and dependent care
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training and professional development opportunities
• Company-paid memberships for professional associations and licenses
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director