Mission Critical Specialist (Remote)

Purolator•Town of Oyster Bay, NY

1d•$56,000 - $67,000•Remote

About The Position

Purolator International is a U.S.-based supply chain logistics solutions provider specializing in air and ground forwarding of express, freight, and parcel shipments, customs brokerage, fulfillment, and delivery services. The Mission Critical Specialist provides coordination and oversight of domestic air and ground shipments, as well as import and export shipments at gateway. The work includes shipment and document preparation, booking, customs-clearance coordination, and pickup and delivery in a 24/7/365 operating environment. This is a remote position open to applicants in various locations. The stated schedule is Friday 8:15 a.m.–5:00 p.m., Saturday 7:00 a.m.–7:00 p.m., Sunday 7:00 a.m.–7:00 p.m., and Monday 8:15 a.m.–5:00 p.m. The role also requires cross-coverage as needed, which may include overnight, weekend, and holiday shifts. The position requires at least three years of direct mission-critical, air-express, same-day, freight-forwarding, or comparable high-urgency logistics experience. Candidates must be able to execute shipments, manage documentation and routing, coordinate carriers, agents, and customers, and resolve disruptions and service failures in real time. A bachelor’s degree and/or at least three years of position-related logistics experience is required. The base salary range is $56,000 to $67,000; actual pay may vary based on job-related knowledge, skills, experience, and other factors permitted by law.

Requirements

At least three years of direct mission-critical, air-express, same-day, freight-forwarding, or comparable high-urgency logistics experience involving real-time decisions and service recovery.
Direct experience executing import/export shipments, including documentation, routing, carrier coordination, point-to-point movement, and issue resolution.
Ability to independently resolve complex routing and service failures, make rapid operational decisions under pressure, and escalate appropriately with limited oversight.
Strong customer service skills combined with direct operational ownership of shipments; customer-facing experience alone is insufficient without shipment execution experience.
Demonstrated ability to manage multiple urgent shipments simultaneously in a time-critical environment where priorities change rapidly.
Ability to ramp up quickly, work with minimal supervision, and become independently productive within a short onboarding period.
Ability to own end-to-end shipment execution from booking through delivery while coordinating with internal teams, carriers, agents, and customers.
Consistent performance amid immediate deadlines, shipment disruptions, escalations, and continuous real-time problem solving.
A bachelor’s degree and/or a minimum of three years of position-related logistics experience.
Willingness to work the stated schedule and provide cross-coverage as needed, including potentially overnight, weekend, and holiday shifts.

Responsibilities

Coordinate domestic and/or international shipments according to client requirements via phone and email, providing coverage for assigned shifts in a 24/7/365 environment.
Coordinate with agents, carriers, and brokers to obtain schedules and rates and administer those activities.
Route shipments and prepare pre-alert documentation.
Book air and ground shipments with appropriate agents or carriers.
Coordinate shipment pickup and delivery with shippers and consignees.
Enter shipments and related information into the applicable transportation management system in a timely manner and ensure milestones are available in real time.
Follow up on shipments to ensure customer commitments are met.
Validate critical connections and respond to delays to keep shipments moving.
Update clients and other stakeholders, including sales and CRRs, about status changes.
Prepare shipment-specific documents, including bills of lading, master and house air waybills, commercial invoices, and certificates of origin.
Develop pricing and routing for ground and NFO air freight, including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, and onboard courier services.
Build and maintain relationships with customers, agents, and carriers.
Prepare competitive, market-based solutions.
Prepare and analyze reports daily, weekly, and monthly as required.
Remain flexible with scheduling and respond to customer needs outside traditional working hours as needed.

Benefits

Medical and prescription drug coverage, with more than 80% of premiums paid by the employer.
Employer-funded health savings account.
Dental and vision plans.
Employer-funded short- and long-term disability and life insurance.
Accident, hospital, and critical illness plans.
Retirement plan employer contribution with a 50% match up to 8% of eligible salary.
Annual bonus incentive plan.
Paid time off, including 112.5 hours of annual vacation, 10 sick days, and 4 personal days.
Paid holidays.
Fully paid extended parental and maternity leave program.
Fully subsidized pay for military/reserves leave program.
Tuition assistance.
Wellness program.
Identity theft protection discount program.
Pet insurance discount program.