Mission Critical Specialist (Remote)

Purolator•Town of Oyster Bay, NY

4d•$56,000 - $67,000•Remote

About The Position

The Mission Critical Specialist coordinates and oversees domestic air and ground shipments and import and export shipments at the gateway. The role handles shipment and document preparation, bookings, customs-clearance coordination, and pickup and delivery. It is a remote position open to candidates in various locations, with a Monday–Friday schedule from 2:00 PM to 10:30 PM EST, supporting a 24/7/365 operation. The specialist owns shipments from booking through delivery, monitors milestones and critical connections, responds to disruptions, and keeps customers and internal stakeholders informed. The role also develops routing and pricing solutions, builds relationships with customers and logistics partners, and prepares operational reports. Purolator International describes its Total Rewards package as including health and insurance coverage, retirement contributions, paid leave, incentive compensation, tuition assistance, and wellness and discount programs.

Requirements

At least 3 years of direct Mission Critical, air-express, same-day, freight-forwarding, or comparable high-urgency logistics experience involving real-time decisions and service recovery.
Direct experience executing import/export shipments, including documentation, routing, carrier coordination, point-to-point movement, and issue resolution.
Ability to independently resolve complex routing and service failures, make rapid operational decisions under pressure, and escalate appropriately with limited oversight.
Strong customer service skills combined with direct operational ownership of shipments; customer-facing experience alone is insufficient without shipment execution experience.
Demonstrated ability to manage multiple urgent shipments simultaneously in a time-critical environment where priorities change rapidly.
Ability to ramp up quickly, work with minimal supervision, and become independently productive within a short onboarding period.
Ability to own end-to-end shipment execution from booking through delivery while coordinating with internal teams, carriers, agents, and customers.
Ability to perform consistently amid immediate deadlines, shipment disruptions, escalations, and continuous real-time problem solving.
Bachelor’s degree and/or a minimum of 3 years of position-related logistics experience.

Responsibilities

Coordinate domestic and/or international shipments according to client requirements via phone and email, ensuring assigned-shift coverage in a 24/7/365 environment.
Coordinate with agents, carriers, and brokers to obtain schedules and rates, and administer these activities.
Route shipments and prepare pre-alert documentation.
Book air and ground shipments with appropriate agents or carriers, and coordinate shipment pickup and delivery with shippers and consignees.
Enter shipments and related information into the applicable transportation management system (TMS) promptly so milestones are available in real time.
Follow up on shipments to ensure customer commitments are met.
Validate critical connections and respond to delays to keep shipments moving.
Update clients and internal stakeholders, including sales and CRRs, on status changes.
Prepare shipment-specific documents, including bills of lading, master and house air waybills, commercial invoices, and certificates of origin.
Develop pricing and routing for ground and NFO air freight, including cargo and passenger airlines, chartered aircraft, deferred air freight, and OBC.
Build and maintain relationships with customers, agents, and carriers.
Prepare competitive, market-based solutions.
Prepare and analyze reports on a daily, weekly, and monthly basis as required.
Remain flexible with scheduling and be available to respond to customer needs outside traditional working hours.

Benefits

Medical and prescription drug coverage, with more than 80% of premiums paid by the employer.
Employer-funded health savings account.
Dental and vision plans.
Employer-funded short- and long-term disability and life insurance.
Accident, hospital, and critical illness plans.
Retirement plan employer contribution, matching 50% up to 8% of eligible salary.
Annual bonus incentive plan.
Paid time off, including 15 vacation days, 10 sick days, and 4 personal days.
Paid holidays.
100% paid extended parental/maternity leave program.
100% subsidized pay Military/Reserves leave program.
Tuition assistance.
Wellness program.
Identity theft protection discount program.
Pet insurance discount program.