Misdemeanor Diversion Program Case Manager - Canadian County

OKLAHOMA COUNTY DIVERSION HUB INC•El Reno, OK

3d•$44,000 - $46,000

About The Position

The Misdemeanor Diversion Program (MDP) Case Manager provides direct case management and coordinates needed services for clients enrolled in the program. MDP gives individuals charged with a misdemeanor in Oklahoma County the opportunity to participate in a 90-day program through Diversion Hub, address barriers, and connect with needed services. Clients who engage with program services can graduate and have their charges dismissed without owing costs. The Case Manager supports Diversion Hub’s programs and mission to make lasting, transformative improvements in the lives of people impacted by the criminal legal system. The role includes assessing client needs and strengths, developing and updating case plans, coordinating resources, documenting progress, communicating with justice-system and community partners, and preparing reports for authorized stakeholders. The position requires work in a trauma-informed environment with people who may experience mental health challenges, substance use disorders, or other complex barriers. Staff are expected to demonstrate empathy, professionalism, and sound judgment and to follow the organization’s safety protocols.

Requirements

1 to 3+ years of experience in social work, communication, criminal justice, political science, or a similar human service area.
Clear a background check.
Have personal transportation for site visits.
Have a valid driver’s license and motor vehicle insurance in accordance with state law and agency requirements.
Working knowledge of the criminal justice system.
Excellent oral and written communication skills.
Ability to interact sensitively and respectfully with people from diverse cultural and socioeconomic backgrounds.
Maturity and judgment consistent with a high level of responsibility.
Ability to teach adults and older adults.
Flexibility in position requirements.
A proven track record of developing community partnerships and effective collaborations.
Ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
Ability to act decisively and independently while receiving, integrating, and translating others’ ideas and suggestions.
Passion and interest in reforming the criminal legal system.
Hard-working, positive, mission-driven, and extroverted work style, with a welcoming attitude toward constructive criticism.
Analytical skills, both quantitative and qualitative.
Intermediate computer, mobile device, and internet skills, including knowledge of Windows, Microsoft Office products, cloud-based file sharing such as Google Drive and Dropbox, Adobe products, client databases, and Salesforce.
Ability to sit for long periods and to talk, hear, sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, and lift or move items up to 25 pounds.
Close and distance vision and ability to adjust focus.
Excellent command of English language and grammar, verbally and in writing.
Ability to manually operate and use a computer and clearly hear and understand telephone conversations.
Comfort working in a trauma-informed environment and ability to demonstrate empathy, professionalism, and sound judgment.

Responsibilities

Conduct client intakes, comprehensive assessments, and ongoing case management to identify needs, strengths, barriers, risks, and opportunities for stability and self-sufficiency.
Develop, implement, and regularly update individualized case plans with goals, measurable objectives, action items, timelines, and follow-up steps.
Work with clients to address needs involving housing, employment, education, food access, government benefits, identification documents, clothing, transportation, physical and behavioral health, substance use services, and other essential resources.
Monitor and document client engagement, participation, progress toward case plan goals, completed action items, challenges, and changes in circumstances.
Help clients navigate municipal and external county criminal legal systems, understand court-related requirements and available resources, and take steps toward resolving or reducing their involvement in the system.
Serve as a liaison between clients and justice-system stakeholders, including judges, court clerks, attorneys, prosecutors, referring agencies, service navigators, and other partners, as appropriate.
Prepare individualized, detailed, timely written reports for the court and other authorized stakeholders regarding client engagement, attendance, participation, progress, action items, barriers, service connections, compliance, and other developments.
Communicate regularly with referring agencies, court personnel, service navigators, community providers, and internal staff to coordinate services, share appropriate updates, address concerns, and support continuity of care.
Record client contacts, assessments, case management activities, referrals, service coordination, progress notes, critical incidents, and other relevant interactions in Salesforce.
Identify and report critical incidents, significant changes in client circumstances, safety concerns, and other issues requiring supervisory, programmatic, or court-related attention.
Support program transitions and case closure by documenting outcomes, identifying outstanding needs, providing referrals, and administering client satisfaction surveys when applicable.
Maintain professional boundaries and follow the agency’s code of ethics, confidentiality requirements, data protection standards, and applicable program policies and procedures.
Attend required staff meetings, training, professional development activities, and other meetings supporting case management and program operations.
Perform other duties within the scope, spirit, and purpose of the position and organization.